Refund Policy
ExpertStackHub's core expert discovery, AI matching, and intelligence tools are available at no charge. This Refund Policy applies to paid features including premium expert listings and any platform subscription tiers we offer.
ExpertStackHub does not process payments between businesses and experts — those transactions happen directly between the parties. Payment and refund disputes related to expert engagements are governed by the direct agreement between the business and expert.
Free Platform Features
The following features are free and require no payment:
- AI Expert Match tool
- Rate Benchmarking Tool
- Skill Assessment and gap analysis
- RFP Template Generator
- Project Scope & SOW Estimator
- Contract Generator templates
- Proposal Generator
- Pitch Deck Generator
- Interview Question Generator
- Expert profile browsing and search
- Research Hub and industry insights
- Newsletter subscription
No refund is needed for free features — there is no charge to reverse.
Premium Expert Listings
Experts may optionally pay for premium listing features including enhanced visibility, priority placement, and featured status in relevant categories.
Eligible for Refund
7-Day No-Use Window
If you purchase a premium listing and have not activated or used the premium features, you may request a full refund within 7 days of purchase. To qualify, your premium placement must not yet have been displayed or activated.
Not Eligible for Refund
After Activation
Once your premium listing has been activated and displayed to users — even for a single day — the fee is non-refundable. Premium placement begins delivering value from the moment it is live.
Subscription-Based Premium Listings
For recurring monthly or annual premium listing subscriptions:
- Monthly subscriptions: Non-refundable once the billing cycle has started. You may cancel at any time to prevent future charges. Cancellation takes effect at the end of the current billing period; no partial-period refunds are issued.
- Annual subscriptions: Eligible for a prorated refund within the first 30 days if you have not materially used the premium features. After 30 days, annual fees are non-refundable, but you may cancel to prevent renewal.
- Renewals: Auto-renewal charges are non-refundable after the renewal date. If you do not wish to renew, cancel before the renewal date shown in your account settings.
Platform Failure Exception
If your premium listing was not displayed to users for a material portion of your paid period due to a technical failure on our part, you are entitled to a prorated credit or refund for the affected period. Contact us with your account details and we will review the issue within 5 business days.
Listing Removal for Policy Violation
If your expert profile is removed or suspended due to a violation of our Terms of Service — including inaccurate credentials, misleading information, or prohibited conduct — no refund will be issued for premium listing fees paid. Refund eligibility does not apply to accounts terminated for cause.
Marketplace Transactions
ExpertStackHub facilitates connections between businesses and expert professionals but is not a party to any engagement, contract, or payment between them. This means:
- We do not hold, process, or escrow payments between businesses and experts
- Refunds for expert engagement fees are governed entirely by the direct agreement between the business and the expert, not this policy
- We cannot mediate payment disputes or compel refunds between platform users
- We encourage all parties to establish clear payment and cancellation terms in their engagement agreements before work begins
If a marketplace dispute involves a pattern of behavior that violates our Terms of Service, contact us and we will review the situation for potential platform-level action. We cannot, however, act as a financial intermediary or issue chargebacks on behalf of either party.
How to Request a Refund
To request a refund for a premium listing purchase:
- Email support@expertstackhub.ai
- Include your account email, the date of purchase, and a brief description of why you are requesting a refund
- We will acknowledge your request within 1 business day and resolve eligible refunds within 5–7 business days
- Approved refunds are issued to the original payment method
Chargebacks
If you initiate a chargeback with your card issuer for a charge from ExpertStackHub, we reserve the right to suspend your account pending resolution. We encourage you to contact us directly before initiating a chargeback — most issues can be resolved faster through our support process than through a card dispute.
Changes to This Policy
We may update this Refund Policy from time to time. The current version will always be available at expertstackhub.ai/refund-policy. Changes will not apply retroactively to purchases made before the effective date of the update.
Contact
Questions about refunds or billing? Contact us:
- Email: support@expertstackhub.ai
- Response time: 1–2 business days